Frequently Asked Questions

We import fish once they reach maturity, at about 3–4 months old. After quarantine and shipping, they are around 4–5 months old when they reach you.

Live fish benefit from a varied diet, so we keep over 20 different foods — live, frozen, dried and pellet. For most customers we recommend a quality pellet plus frozen bloodworms.

Yes. We keep snails and duckweed in our tanks because both help maintain a healthy aquarium.

We don't use chemicals to alter our water. We use tap water treated with Seachem Prime and aquarium salt. For new tanks we also add Seachem Stability and StressGuard to help fish acclimate.

With baby fish we can sometimes guess the sex from early signs, but the method isn't reliable. Leave a note with your order and we will try, though we can't guarantee it.

Every fish behaves a little differently, and behavior also changes with the tank and the species it lives alongside. So we would rather not guess — discovering an individual fish's personality is part of the fun of fishkeeping.

Fish often lose color during shipping because of stress, and some fish genuinely change color over time — especially bettas carrying the marble gene. If you think you received a different fish from the one pictured, which is always possible, send us a clear photo and we will arrange a refund.

USPS Priority orders ship Monday or Tuesday. FedEx Overnight orders ship Monday through Wednesday.

Take a photo and contact us as soon as you can. We will help you troubleshoot and advise you as best we can. If the problem turns out to be serious, we are willing to refund the cost of the fish or send a replacement.

Yes, we welcome local customers to pick up at our garage fishroom by appointment. After placing your order, email us or text 714-805-7255 to let us know when you would like to collect it.

If your order hasn't shipped, you can request cancellation by email. Livestock cancellations made more than 12 hours after ordering are charged a 30% restocking and handling fee, so please order carefully.

USPS Priority is safe to use when destination weather is between 35°F and 90°F. Choose FedEx Overnight when the destination is under 35°F or above 90°F.

We have a local fish store at 14896 Springdale Street, Huntington Beach, CA 92647.

Yes. We are open for walk-ins from 10:00am to 3:00pm, Tuesday to Friday. Other times are available by appointment — text 714-805-7255 or email us to arrange one.

Yes, but you will need an import permit before we can send your order. Please email us a copy of your permit ahead of your shipping day.

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