Step 1
Receive store credit confirmation.
Store Credit Program
Learn how store credit works, when it is issued, and how you can use it on future orders.
What Is Store Credit?
Store Credit is a balance issued to your account that can be used toward future purchases at JustFishyThing.
It may be provided as compensation for approved cases, shipping issues, or special customer support resolutions.
When Can I Receive Store Credit?
Approved DOA Claims
Store credit may be issued after verification of an approved DOA case.
Shipping Issues
Eligible orders affected by shipping delays or transit problems may qualify.
Customer Support Resolutions
Store credit may be provided as part of a support solution at our discretion.
Promotions & Rewards
Special campaigns may occasionally include bonus store credit.
How To Use Store Credit
Step 2
Shop normally on JustFishyThing.
Step 3
Apply available credit during checkout.
Step 4
Any remaining balance can be used on future orders.
Terms & Conditions
Store credit follows the expiration date shown in your account or in your support confirmation.
Store credit is intended for future purchases and is not refundable to the original payment method unless our support team states otherwise.
Store credit is issued to the account connected to the eligible order and cannot be transferred between customers.
Store credit can usually be used with eligible discounts unless a promotion or checkout rule prevents the combination.
Yes. Store credit may be used on eligible live fish orders and other available products during checkout.
Frequently Asked Questions
USPS Priority orders ship Monday or Tuesday. FedEx Overnight orders ship Monday through Wednesday.
Eligible orders are covered by our Live Arrival Guarantee within the first 3 days from ship date when shipping, care, and claim requirements are met.
Listings explain whether the photo is representative or shows the exact fish. Contact support if you are unsure before ordering.
Bring the package indoors promptly, inspect the fish, and contact support the same day if there is a delivery concern.
Yes. We offer beginner-friendly support and guides to help you choose healthy fish and compatible tank setups.
Need Help With A Claim?
If you have questions regarding DOA claims, shipping issues, or store credit eligibility, contact our support team.