Christmas Moss

Live animals usually ship early in the week to reduce weekend transit delays.

Orders may be held when destination weather or carrier timing creates avoidable risk.

Local pickup is available when the order and pickup window are confirmed.

To qualify for Live Arrival Guarantee review:

1. Inspect livestock immediately upon delivery.
2. Photograph livestock inside the original unopened bag.
3. Photograph the delivered packaging clearly.
4. Submit the claim on our claims page the same day the package is delivered.

Claims without sealed-bag photos or same-day submission may be rejected.

1. Carrier delays

• The guarantee covers the first 3 days after the carrier scans your package into their system; later carrier delays are not covered.
• Optional Shipping Protection at checkout covers carrier delays, loss, theft, and misdelivery in full.
• Contact us before shipment if unsafe weather requires a schedule change.

2. Missed first delivery attempt

• Monitor tracking on delivery day.
• A missed first delivery attempt can void Live Arrival Guarantee coverage.

3. Outdoor exposure in extreme weather

Coverage may be void if a package is left outdoors for more than 2 hours when:

• Temperatures are below 45°F.
• Temperatures are above 95°F.

Bring packages indoors promptly to reduce temperature stress.