Refund policy

By placing an order with JUSTFISHYTHING, you confirm that you have read and agree to all policies outlined below.

🛡️ Live Arrival Guarantee

We guarantee all fish will arrive alive and healthy.
If a DOA (Dead on Arrival) occurs, we will refund the fish cost or send a replacement.

📸 How to File a DOA Claim

To qualify for the Live Arrival Guarantee:

  • Inspect your fish immediately upon delivery

  • Provide clear photos of the fish inside their original, unopened bags

  • Provide clear photos of packagings delivered

  • Submit your claim the same day the package is delivered via email support@justfishything.com.

Claims without photos of the sealed bags cannot be accepted. Claims submitted via social media messaging are not valid.

⚠️ When the Live Arrival Guarantee (LAG) Does Not Apply

⏳ 1. Post Office / Shipping Carrier Delays

  • It's unfortunate but delay do happens and this could impact the health of our fishes. However we're not held responsible. 

  • Our Shipping Labels come with standard insurance of $100. Please ask us if you want to proceed claim. Claim is not guaranteed success due to multiple factors. If a claim is success we will process refund for you.

  • If you need to change shipping date due to unsafe weather, please send us email.

📦 2. Missed First Delivery Attempt

  • You must monitor your tracking information

  • If the carrier fails to deliver on the first attempt, LAG becomes void

🌡️ 3. Package Left Outdoors in Extreme Weather

LAG is void if your package is left outside for more than 2 hours when:

  • Temps are below 45°F, or

  • Temps are above 95°F

Bring packages indoors promptly to avoid temperature stress.

💳 Refund Policy

All refunds will be issued as store credit and are non-refundable to the original payment method.

To check your store credit, go to:
👉 https://account.justfishything.com/profile


🔒 Optional Shipping Protection (Live Arrival Insurance)

Add Shipping Protection at checkout for full coverage—no matter the cause.
This includes delays, weather issues, theft, or misdelivery.

🛠️ What Shipping Protection Covers

✔️ Full Replacement or Refund

If your shipment is lost, stolen, DOA, or damaged:

  • We replace your fish including shipping, or

  • Refund your order including shipping to the original payment method

⚡ Hassle-Free Claims

Send us email with Order Number, attach photos if you have — we’ll handle it quickly and professionally.

📋 Coverage Includes

  • Lost shipments

  • Damaged shipments

  • DOA fish

  • Theft or mis-delivery

  • Shipping cost reimbursement

📝 Eligibility

  • Must be added at checkout

  • Claims must be filed within 24 hours of expected delivery or receipt

📂 How to File a Claim

Please file your claim here:
https://justfishything.com/apps/claims

To help us process your claim quickly, please include:

  • Your order number
  • The email address or phone number used for the order
  • Clear photos of the fish inside the original unopened bags

Once submitted, we will review your claim within 24 hours. If we need more information, we will contact you with follow-up questions.

🚫 Exclusions

Shipping Protection does not cover:

  • Fish delivered alive and later mishandled by the customer

  • Incorrect address provided at checkout

  • Insurance Cost is fulfilled once your order is placed and will not be refundable

📦 Shipping & Customer Responsibilities

We pack and ship all fish with great care.
To ensure the safest arrival:

  • Bring packages indoors immediately

  • Check your area weather before order, if it is too cold or too hot please wait until condition is better.

  • Avoid leaving shipments outside in extreme temperatures. 

  • Contact your Post Office for same-day pickup when possible

We ship on Mondays with 72-hour heat packs.
If your delivery runs late in the week, the heat pack may be depleted — please pick up promptly.

✔️ Agreement

By purchasing from Justfishything, you acknowledge that you have read, understood, and accepted all policies stated above.