Refund policy

By placing an order with JUSTFISHYTHING, you confirm that you have read and agree to all policies outlined below.

🛡️ Live Arrival Guarantee

We guarantee all fish will arrive alive and healthy.
If a DOA (Dead on Arrival) occurs, we will refund the fish cost or send a replacement.

📸 How to File a DOA Claim

To qualify for the Live Arrival Guarantee:

  • Inspect your fish immediately upon delivery

  • Provide clear photos of the fish inside their original, unopened bags

  • Provide clear photos of packagings delivered

  • Submit your claim the same day the package is delivered via email support@justfishything.com.

Claims without photos of the sealed bags cannot be accepted. Claims submitted via social media messaging are not valid.

⚠️ When the Live Arrival Guarantee (LAG) Does Not Apply

⏳ 1. Post Office / Shipping Carrier Delays

  • It's unfortunate but delay do happens and this could impact the health of our fishes. However we're not held responsible. 

  • Our Shipping Labels come with standard insurance of $100. Please ask us if you want to proceed claim. Claim is not guaranteed success due to multiple factors. If a claim is success we will process refund for you.

  • If you need to change shipping date due to unsafe weather, please send us email.

📦 2. Missed First Delivery Attempt

  • You must monitor your tracking information

  • If the carrier fails to deliver on the first attempt, LAG becomes void

🌡️ 3. Package Left Outdoors in Extreme Weather

LAG is void if your package is left outside for more than 2 hours when:

  • Temps are below 45°F, or

  • Temps are above 95°F

Bring packages indoors promptly to avoid temperature stress.

💳 Refund Policy

All refunds will be issued as store credit and are non-refundable to the original payment method.

To check your store credit, go to:
👉 https://account.justfishything.com/profile

 

🔒 Optional Shipping Protection (Live Arrival Insurance)

Add Shipping Protection at checkout for full coverage—no matter the cause.
This includes delays, weather issues, theft, or misdelivery.

🛠️ What Shipping Protection Covers

✔️ Full Replacement or Refund

If your shipment is lost, stolen, DOA, or damaged:

  • We replace your fish including shipping, or

  • Refund your order including shipping to the original payment method

⚡ Hassle-Free Claims

Submit a claim on our claim page — we’ll handle it quickly and professionally.

📋 Coverage Includes

  • Lost shipments

  • Damaged shipments

  • DOA fish

  • Theft or mis-delivery

  • Shipping cost reimbursement

📝 Eligibility

  • Must be added at checkout

  • Claims must be filed within 24 hours of expected delivery or receipt

📂 How to File a Claim

  1. Send email with clear photos of the package you received, and fishes in unopened bag to support@justfishything.com

  2. In Email please include your order number.

  3. We will issue refund within 24 hours or response for follow up questions.

🚫 Exclusions

Shipping Protection does not cover:

  • Fish delivered alive and later mishandled by the customer

  • Incorrect address provided at checkout

  • Insurance Cost is fulfilled once your order is placed and will not be refundable

📦 Shipping & Customer Responsibilities

We pack and ship all fish with great care.
To ensure the safest arrival:

  • Bring packages indoors immediately

  • Check your area weather before order, if it is too cold or too hot please wait until condition is better.

  • Avoid leaving shipments outside in extreme temperatures. 

  • Contact your Post Office for same-day pickup when possible

We ship on Mondays with 72-hour heat packs.
If your delivery runs late in the week, the heat pack may be depleted — please pick up promptly.

✔️ Agreement

By purchasing from Justfishything, you acknowledge that you have read, understood, and accepted all policies stated above.