We ship fast, with live arrival guaranteed!

0 Contact Us

Refund Policy

By placing an order with JUSTFISHYTHING, you confirm that you have read and agree to all policies outlined below.

Live Arrival Guarantee (LAG)

We guarantee all fish will arrive alive and healthy.
If a DOA (Dead on Arrival) occurs, we will issue store credit for the fish cost or send a replacement.

To qualify for the Live Arrival Guarantee:

  • Inspect your fish immediately upon delivery
  • Provide clear photos of the fish inside their original, unopened bags
  • Provide clear photos of packagings delivered
  • Submit your claim the same day the package is delivered via https://justfishything.com/apps/claims

Claims without photos of the sealed bags cannot be accepted. Claims submitted via social media messaging are not valid.

1. Post Office / Shipping Carrier Delays

  • Carrier delays do happen and can affect the health of the fish. The Live Arrival Guarantee covers the first 3 days after the carrier scans your package into their system. Delays or loss beyond that window are the carrier's responsibility and are not covered.
  • Our shipping labels come with standard carrier insurance of $100. Ask us if you want to file a carrier claim. Approval is not guaranteed and depends on the carrier. If the carrier approves the claim, we pass the refund on to you.
  • For full coverage against carrier delays, loss, theft, or misdelivery, add optional Shipping Protection at checkout.
  • If you need to change your shipping date because of unsafe weather, please email us.

2. Missed First Delivery Attempt

  • You must monitor your tracking information
  • If the carrier fails to deliver on the first attempt, LAG becomes void

3. Package Left Outdoors in Extreme Weather

  • LAG is void if your package is left outside for more than 2 hours when:
  • Temps are below 45°F, or
  • Temps are above 95°F
  • Bring packages indoors promptly to avoid temperature stress.
  • We will hold shipments if weather is unsafe (too hot or too cold).
  • This is the only exception to our “no holding fish” policy.
  • Heat packs last ~72 hours; please pick up delayed packages promptly.

Refund Policy

Approved Live Arrival Guarantee claims are refunded as store credit for the fish cost, or replaced. Store credit cannot be returned to the original payment method.

Refunds to your original payment method are available only on orders that added Shipping Protection at checkout.

To check your store credit, go to:
👉 https://account.justfishything.com/profile

Optional Shipping Protection (Live Arrival Insurance)

Add Shipping Protection at checkout for full coverage—no matter the cause. This includes delays, weather issues, theft, or misdelivery.

What Shipping Protection Covers

Full Replacement or Refund

If your shipment is lost, stolen, DOA, or damaged:

  • We replace your fish including shipping, or
  • Refund your order including shipping to the original payment method

Hassle-Free Claims

Submit a claim on our claim page — we’ll handle it quickly and professionally.

Coverage Includes

  • Lost shipments
  • Damaged shipments
  • DOA fish
  • Theft or mis-delivery
  • Shipping cost reimbursement

Eligibility

Must be added at checkout
Claims must be filed within 24 hours of expected delivery or receipt

How to File a Claim

  1. Submit Claim via https://justfishything.com/apps/claims
  2. We will issue refund within 24 hours or response for follow up questions.

Exclusions

Shipping Protection does not cover:

  • Fish delivered alive and later mishandled by the customer
  • Incorrect address provided at checkout
  • Insurance Cost is fulfilled once your order is placed and will not be refundable

Shipping & Customer Responsibilities

We pack and ship all fish with great care.
To ensure the safest arrival:

  • Bring packages indoors immediately
  • Check your area weather before order, if it is too cold or too hot please wait until condition is better.
  • Avoid leaving shipments outside in extreme temperatures.
  • Contact your Post Office for same-day pickup when possible

USPS Priority orders ship Monday or Tuesday. FedEx Overnight orders ship Monday through Wednesday.

Heat packs last around 72 hours, so delayed packages should be picked up promptly.

Agreement

By placing an order with Justfishything, you acknowledge that you have read and agree to our Shipping Policy, Live Arrival Guarantee, and Terms.

Need to Submit a DOA Claim?

If your order qualifies under our Live Arrival Guarantee, you can submit a claim online within the required timeframe.

Submit DOA Claim