Need to Submit a DOA Claim?
If your order qualifies under our Live Arrival Guarantee, you can submit a claim online within the required timeframe.
Refund Policy
By placing an order with JUSTFISHYTHING, you confirm that you have read and agree to all policies outlined below.
Live Arrival Guarantee (LAG)
We guarantee all fish will arrive alive and healthy.
If a DOA (Dead on Arrival) occurs, we will refund the fish cost or send a replacement.
To qualify for the Live Arrival Guarantee:
- Inspect your fish immediately upon delivery
- Provide clear photos of the fish inside their original, unopened bags
- Provide clear photos of packagings delivered
- Submit your claim the same day the package is delivered via https://justfishything.com/apps/claims
Claims without photos of the sealed bags cannot be accepted. Claims submitted via social media messaging are not valid.
1. Post Office / Shipping Carrier Delays
- It's unfortunate but delay do happens and this could impact the health of our fishes. However we're not held responsible.
- Our Shipping Labels come with standard insurance of $100. Please ask us if you want to proceed claim. Claim is not guaranteed success due to multiple factors. If a claim is success we will process refund for you.
- If you need to change shipping date due to unsafe weather, please send us email.
2. Missed First Delivery Attempt
- You must monitor your tracking information
- If the carrier fails to deliver on the first attempt, LAG becomes void
3. Package Left Outdoors in Extreme Weather
- LAG is void if your package is left outside for more than 2 hours when:
- Temps are below 45°F, or
- Temps are above 95°F
- Bring packages indoors promptly to avoid temperature stress.
- We will hold shipments if weather is unsafe (too hot or too cold).
- This is the only exception to our “no holding fish” policy.
- Heat packs last ~72 hours; please pick up delayed packages promptly.
Refund Policy
All refunds will be issued as store credit and are non-refundable to the original payment method.
To check your store credit, go to:
👉 https://account.justfishything.com/profile
Optional Shipping Protection (Live Arrival Insurance)
Add Shipping Protection at checkout for full coverage—no matter the cause. This includes delays, weather issues, theft, or misdelivery.
What Shipping Protection Covers
Full Replacement or Refund
If your shipment is lost, stolen, DOA, or damaged:
- We replace your fish including shipping, or
- Refund your order including shipping to the original payment method
Hassle-Free Claims
Submit a claim on our claim page — we’ll handle it quickly and professionally.
Coverage Includes
- Lost shipments
- Damaged shipments
- DOA fish
- Theft or mis-delivery
- Shipping cost reimbursement
Eligibility
Must be added at checkout
Claims must be filed within 24 hours of expected delivery or receipt
How to File a Claim
- Submit Claim via https://justfishything.com/apps/claims
- We will issue refund within 24 hours or response for follow up questions.
Exclusions
Shipping Protection does not cover:
- Fish delivered alive and later mishandled by the customer
- Incorrect address provided at checkout
- Insurance Cost is fulfilled once your order is placed and will not be refundable
Shipping & Customer Responsibilities
We pack and ship all fish with great care.
To ensure the safest arrival:
- Bring packages indoors immediately
- Check your area weather before order, if it is too cold or too hot please wait until condition is better.
- Avoid leaving shipments outside in extreme temperatures.
- Contact your Post Office for same-day pickup when possible
USPS Priority orders ship Monday or Tuesday. FedEx Overnight orders ship Monday through Wednesday.
Heat packs last around 72 hours, so delayed packages should be picked up promptly.
Agreement
By placing an order with Justfishything, you acknowledge that you have read and agree to our Shipping Policy, Live Arrival Guarantee, and Terms.